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Shipping & Payment

About Shipping

We provide free shippings.

We ship locally or worldwide: Depending on our contract with manufacturers and distributors, some products can only be sold locally.
After we shipped the item, we will email you the shipping information.

Orders will be dispatched by Standard Shipping from Hong Kong within 3 business days or earlier (excluding weekends) after payment settled.
Same Day Shipping:
Local Orders: Payment made before 3pm Monday to Friday (excluding holidays)
Express Orders: Payment made before 10:30am Monday to Friday (excluding holidays)

We deliver only to the PayPal account’s address, please ensure it is correct. We
do not accept P.O. Box addresses.

Please make sure your PayPal address is correct.

Normally delivery time is few days locally, 7-14 business days to US and Australia, and could be 3 to 8 weeks to other parts of the world depending on locality.

You can opt to receiving your item(s) faster by choosing Express shipping (at a higher shipping cost). If you do so a tracking number will be provided.

If items in your orders are out of stock we will notify you by e-mail.

As there are weight and cubage restrictions on local and international order, we are unable to offer you any discount for combined shipping for multiple items.

For purchase equal or more than HKD $3000, we can provide free shipping service (for delivery to Hong Kong only).

Delivery schedule

Delivery time may be prolonged in some International orders subject to location and postal services selected.

For mail tracking in Hong Kong Post Office press here .

Delivery Time is approx. 7 - 14 business days to most US / UK / AU destinations.

Common Shipping Time
Countries: Standard
Express
Local Delivery
2-4 working days
1-2 days
United States / United Kingdom / Australia 7 - 14 working days 2-8 days
Canada 7-21 working days 2-8 days
China 10-20 working days 3-8 days
Japan / Korea / Taiwan 6-9 working days 2-5 days
Brazil / South America may take up to 8 weeks due to strict custom inspection 2-14 days
France / Italy / Spain / Germany / Eastern Europe may take up to 6-8 weeks due to strict custom inspection 2-14 days


We try our utmost to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly dependent on local import and custom rules. If you do not receive your item on time, please contact us immediately for further assistance.

Opps! Incorrect Shipping Address

We are not responsible for parcels shipped to the wrong address due to customer error:

If the parcel is returned to us, we will contact the buyer for further instructions. Additional shipping cost may ensue to resend to the correct address.

A refund of the purchase order minus shipping and handling plus 10% restocking fee is possible if the item is no longer wanted due to wrong address.

Payment

At the moment, we only accept payment by PayPal, and credit card payment via PayPal.

If you do not have a PayPal account, you can set up your own PayPal account here . It is easy, simple and secure.

Please read through the whole product description before purchase. If you have any uncertainty, please do not hesitate to contact us before purchasing.

Import Tax

No sales tax is required. We are not responsible for any import duties, taxes or charges at the buyer's side. Please check with the customs at your side before buying.

If the order is refused due to customs tax and/or duty issues , refund is possible but you will be responsible for the return shipping charges and administration fee of 15% of the total product purchase price.

If you have any enquiries, please contact us here or via email This email address is being protected from spambots. You need JavaScript enabled to view it. . We care about our valued buyers, if you have any questions, our Customer Service staffs will be very glad to help you. We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 24 business hours for us to response. If you have not received any reply with 24 hours, please check whether you have received our acknowledgement in your spam mail box.

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